CUSTOMER SERVICE

SHIPPING

Brooklyn Shoe Supply will be shipping from Brooklyn, NY. Please allow us 2 business days to process the order and ship out. We will ship USPS unless otherwise requested from the customer. We cannot ship to PO Boxes.

USPS

Domestic Shipments for one last: $18 flat fee, with delivery confirmation and tracking. 

Domestic Shipments for smaller items is a $8 flat fee, with tracking.

International Shipments for one last: $60 flat fee.

Shipments for multiple lasts will be calculated on USPS.com and communicated to you.

 

Pick-Up

You can pick up your lasts if you are located in New York City area. Please schedule a time to pick up at brooklynshoesupply@gmail.com.

 

RETURN POLICY

If an item arrives damaged, please retain all packaging materials and contact us within 2 business days either by email or phone. We feel our pictures represent our products well but if for some reason you are not satisfied, please contact us within 2 business days with the details.